Factory Order (Build-to-Order / BTO) – What does it mean?
With a factory order, a product is only manufactured after the order is placed. Since it is made specifically for you, returns or cancellations are unfortunately not possible.
Delivery Times:
We generally specify the delivery time as 6 to 22 weeks (21 to 143 business days). Since we depend on our suppliers, delays caused by supply chain issues may occur.
Explanations for Delivery Time Information:
- "32 in stock": This number shows how many parts are available with the manufacturer. However, the product still needs to be completed and is not ready for immediate shipping.
- "Delivery time: Ask": In this case, we cannot provide an exact delivery time. Please contact us for details.
- "Factory order – in stock for completion": The product is only ordered from the manufacturer, finalized upon receipt at our warehouse, and then shipped.
- Example: "Wednesday, February 7 – Tuesday, March 5": This is an estimated delivery time. Changes may occur depending on availability and shipping conditions.
Note:
Products that are specifically made to customer requirements cannot be canceled or returned.
Why is the delivery time longer?
For many products in traditional custom manufacturing, BTO is not a choice but a necessity, as these are rarely sold or required in small quantities. Additionally, some manufacturers use Just-in-Time or Just-in-Sequence production. In these cases, manufacturing only starts after the order is placed, and components are delivered precisely when needed.
We strive to deliver to you as quickly as possible and will keep you informed about the status of your order.