right of withdrawal

Consumers as defined by the KSchG have the right to withdraw from this contract within fourteen days without stating any reasons.

A prescribed sample withdrawal form is available via a link.

The revocation period is:

1. in the case of a service contract or a contract for the supply of water, gas or electricity, where they are not put up for sale in a limited volume or in a specific quantity, of district heating or of digital content which is not delivered on a tangible medium, fourteen days from the date of conclusion of the contract.

2. in the case of a sales contract, fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

3. in the case of a contract for multiple goods that the consumer has ordered as part of a single order and that are delivered separately, fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the last good.

4. in the case of a contract for the delivery of goods in several partial shipments or pieces, fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.


5. in the case of a contract for regular delivery of goods over a specified period, fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by providing us with your name, address and telephone number, fax number and e-mail address in a clear statement (e.g. a letter sent by post or an e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. In the case of sales contracts in which we did not offer to collect the goods ourselves in the event of revocation, we may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

If you have received goods in connection with the contract, you must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the immediate costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you have requested that the services should begin during the revocation period, you shall pay us an amount which is in proportion to what has been provided until the
point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract, already provided services compared to the total scope of the services provided for in the contract.
If the customer is an entrepreneur, a withdrawal is completely excluded.


Information for the smoothest possible processing of the return

Please return the item to us in its original packaging if possible.

If you only want to return one item from the delivery, but have ordered additional items that you now wish to pay for, simply deduct the item you have returned from the invoice amount. If you pay by direct debit, the price of the returned item will automatically not be charged.

Return shipping at the expense of the buyer. In the case of unfree returns, the costs will be deducted from the repayment amount.



The consumer has no right of withdrawal from contracts for

1. services if the entrepreneur – on the basis of an express request by the consumer in accordance with Section 10 FAGG and a confirmation by the
consumer's knowledge of the loss of the right of withdrawal in the event of full performance of the contract – had begun providing the service before the expiry of the withdrawal period in accordance with Section 11 FAGG and the service was then provided in full,
2. goods or services whose price depends on fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period,
3. goods made to customer specifications or clearly tailored to personal needs,
4. goods that can spoil quickly or whose expiration date would be quickly exceeded, goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery,
5. goods that, due to their nature, have been inseparably mixed with other goods after delivery,
6. alcoholic beverages whose price was agreed at the time of the conclusion of the contract, but which cannot be delivered earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
7. audio or video recordings or computer software delivered in a sealed package, if the seal has been removed after delivery,
8. newspapers, periodicals or magazines, with the exception of subscription contracts for
the delivery of such publications,
9. services in the areas of accommodation for purposes other than living, transportation of goods, rental of motor vehicles, as well as the delivery of food and beverages and services provided in connection with leisure activities, provided that a specific point in time or period of time is contractually stipulated for the fulfillment of the contract by the entrepreneur,
10. the delivery of digital content not stored on a physical data carrier, if the trader – with the express consent of the consumer, combined with the consumer's acknowledgement of the loss of the right of withdrawal in the event of premature commencement of performance, and after providing a confirmation in accordance with Section 7 (3) FAGG – has commenced delivery before the expiry of the withdrawal period in accordance with Section 11 FAGG,
11. urgent repair or maintenance work for which the consumer
has expressly requested the trader to visit in order to carry out such work. If, during such a visit, the trader provides further
services that the consumer has not expressly requested, or if the trader supplies goods that are not absolutely necessary as spare parts for the maintenance or repair work, the consumer shall have the right of withdrawal with respect to these additional services or goods.
12. Special orders and factory orders and also made-to-order in the PRC. Products that are built or assembled through selection.
13. B2B companies, customers with VAT registration number, corporations or commercial customers of any kind.
14. If the goods are to be collected in-store, only a reservation is made online and the purchase contract is only concluded in-store. In this case, there is no statutory right of withdrawal.

Finally, the consumer has no right of withdrawal from contracts concluded at a public auction.